Role Overview

Manage the information team and oversee the first point of contact for all enquiries before, during, and after EIJ 2028. Work alongside the Directors of Media and Communications and the Registration Team to ensure timely, accurate responses. Lead the team that monitors the information inbox and operates the onsite helpdesk throughout the event.

Responsibilities

• Supervise the information team and report to the Directors of Media and Communications
• Coordinate closely with the Registration Team on participant and staff queries
• Manage the information inbox as the primary contact point for enquiries
• Develop processes for triaging and responding to queries efficiently
• Recruit and train team leaders to run the helpdesk during the event
• Resolve escalated queries and provide guidance to team members
• Attend planning meetings in the lead-up to the event
• Oversee helpdesk operations throughout the event week
• Compile feedback and lessons learned post-event

Who we are looking for

Confident team leaders with strong communication skills. A friendly, approachable manner is needed to support both the team and enquirers. Experience managing customer service or information functions is beneficial.